Privacy policy

Last updated: June 2, 2026

Labrador Berries ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.labradorberries.ca and use our services.

Collection & Use of Information

Section 1: We collect personal data, including name, address, and email, upon purchase, and automatically gather your IP address and browser details. With consent, we may use your contact information to send marketing emails and text updates.

Consent

Section 2: By providing personal information for transactions, verification, or orders, you consent to its use solely for those purposes. For secondary uses such as marketing, consent will be explicitly requested. You may withdraw consent at any time by contacting Customer Care or unsubscribing from communications.

Disclosure

Section 3: Personal data may be disclosed if legally mandated or in violation of our Terms of Service.

Payments

Section 4: Payments & Security

• Order History: For tax and accounting purposes under Canadian law, we keep records of your orders (your name, email, and shipping address) for 7 years. This does not include your credit card information.
• Optional Accounts: If you choose to create a customer account with us, we securely save your name and shipping address so you don't have to type them in again next time. You can delete this account whenever you want.

Third-Party Services

Section 5: Third-party providers only collect and use data as necessary for their services. Each provider has its own privacy policy. Note that your data may be subject to the laws of jurisdictions outside your own (e.g., U.S. law for U.S.-based processors). Upon exiting our site, our privacy policy no longer applies.

Links to Third-Party Websites

Section 6: Our site may contain links to third-party sites, for which we are not responsible. We encourage you to review their privacy policies.

Security

Section 7: We implement reasonable industry-standard safeguards, including SSL encryption, to protect your personal information. While no transmission method is entirely secure, we adhere to PCI-DSS and other best practices.

Age of Consent

Section 8: By using this site, you confirm that you are of legal age in your jurisdiction or have consent from a parent or guardian for any minor dependents to use the site.

Changes to the Privacy Policy

Section 9: We reserve the right to modify this policy at our discretion. Changes will take effect upon posting. Material changes will be communicated to users. If we are acquired, your data may be transferred to the new owners.

For questions about this policy, email us at tj@labradorberries.ca.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order

• Respond to your requests, including refunds and complaints

• Process payments and prevent fraud

• Set up your account for our store

• Comply with any legal obligations we have, such as calculating taxes

• Improve our store offerings

• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and

• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you;